Trouble with loss of network connection

James Kelly

A few things first:

1. Batteries are fresh
2. LED lights up during network connection phase
3. Success on all wizard screens.

My Twine is not being "found" and I get a message stating "We're checking to see if your Twine is connected..." and a countdown begins from about 70seconds or so. No success when done.

Does the Twine have some sort of timeout where it disconnects from the network if it doesn't have a rule configured? I deleted the current rule a few days ago and today, when I tried to make a new rule, I simply cannot get the Twine to be recognized for a new rule.

Flipping the Twine over on its back doesn't seem to wake it up. With no reset button, just not sure where to go from here. Any help is appreciated.

don mcintyre

Jim -

There's some discussion in other threads that _may_ indicate that a server is down.

Don

Dave Mathews

I got mine configured - bit of difficulty at first; perhaps due to low factory batteries. Let it "simmer" overnight to push the config and nothing. Today, I put new batteries in and get no initial white light. What can we do to reset?

don mcintyre

Dave -

I had the same issue, i.e. low factory batteries. Took a good hour or two to diag the problem. Have you tried inserting the batteries and flipping it over or just inserting the batt's w/out flipping?

The response time from Twine HQ seems to be much improved today.

Regards - Don

James Kelly

Thanks, Don... so it may be on Twine's end. I'll try again tomorrow.

Gerry Mueller

If you are using IE, of any version, this is what you will get(I have tried) - try Chrome or Safari, I've used them both and they work.