Server down?

Barry Levine · May 2013

For the past 24 hours i have been unable to receive any email trigger notifications. Is the twine server down?

Everett Peacock · May 2013

maybe a backup instance could be hosted on Amazon AWS? Or maybe Supermechanical would consider licensing a SPOOL so we could run a copy locally?

Christina · May 2013

Barry's got it right, thanks for chiming in.

We know a three day outage is bad news, and even more so with no feedback from us. We're working to make sure it doesn't happen again.

Shane Conder · May 2013

Also not working for me.

Everett Peacock · May 2013

not working for me either...multiple browsers, reboots, etc....and it's Saturday

Matthew Chiavelli · May 2013

HTTP requests also stopped working on Friday.

Brian Doherty · May 2013

I received and set up my Twine on Saturday. Great fun, but couldn't figure out why notifications didn't work. It's a bummer if it's down, but good that it wasn't me mis-understanding it! I got a strange Python error from the Twine web service when I tried to authorize Twitter. All of this was sent in as a help request. I hope these guys can keep their back end up and reliable ...

Everett Peacock · May 2013

the new guy must have shut down the server on his way out Friday afternoon...

Matthew Chiavelli · May 2013

Still broken for everyone?

Barry Levine · May 2013

it is for me

Matthew Chiavelli · May 2013

I just re-checked, and as of 11:44am ET, it looks like things are working again. Hopefully the Supermechanical folks explain what happened here. A three day outage is pretty inexcusable IMO.

Barry Levine · May 2013

The server went down for a period this weekend as a consequence of a change on
their server as part of testing a new feature, and sending notifications
temporarily got locked up. At the same time, their monitoring app that tells them
when things aren't working correctly, was also not working correctly, so they
didn't catch it right away. The problems have now been fixed.

Everett Peacock · May 2013

thanks Christina

Jeremie KLEIN · May 2013

even if the server is back, i'm still getting my notifications hours later... so I'm not able to know if the ones i received overnight (I'm in Europe) were errors or delays

F&B Warehouse · May 2014

Is it me but I noticed that the service was down since Sunday afternoon its now back up at 8:30am Monday ?

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